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Store Policy

Payment Policy

Online Payment Modes:-

 

Credit Card / Debit Card
Paypal
 

 

While availing online modes of payment, Brands Neo Inc will not be responsible for any of the following mentioned below:-

 

Any issue arising in the authentication of any transaction

Any payment transaction issues

Decline of transactions from the bank or any other platform

 

Brands Neo Inc. has all rights to change the pricing for any product without prior notice due to any reasons valid to the company.

 

Brands Neo Inc. holds the right to decline/delay any orders from buyers with valid notification to the customer if any issues with payment arise.

Cancellation Policy

Customers can cancel their orders by contacting the Brands Neo Inc helpline without any cancellation fee with no questions asked. If payment was made online, a full refund will be refunded back into the same payment account used to place the order.

 

Brands Neo Inc holds the right to cancel any order on terms of unavailability of produce/  delivery/ or any other factor found valid to the company.

 

Paid orders cancelled by Brands Neo Inc due to unavailability of delivery in a particular area will be refunded back into the same payment account used to place the order.

Return and Refund Policy

Brands Neo Inc has a ‘no questions asked return and refund policy. 

 

Customer satisfaction is our primary objective. If you are displeased with the products/services provided, we will cancel the order / replace the products / refund the money (as per your requirement), provided the reasons are genuine and proved after an investigation.

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  • Requests should be made within 7 days of receiving the products. Requests received later than that shall not be entertained.

  • Requests should contain the order number (provided at the time of placing the order) stating the reason for return/cancellation/ refund.

  • We will contact you within 7 working days of receiving your request. For refund/replacement/cancellation, kindly allow us 15 working days. However, payments may get delayed due to certain bank issues. 

 

 

 

Orders placed with a payment made online have the options of store credit points covering the amount, which can be utilized in your next order. 

 

 

Kindly feel free to contact our helpline or email us to describe your issue.

 

Helpline- Call & WhatsApp on +1 (917) 473-0901 / Email on hello@celebstea.com

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